Our Returns information is outlined below as taken from our Terms & Conditions (section 8)
8.1 - Damaged or missing parts
For all deliveries signed as 'unchecked' any damage and/or missing parts must be reported to us in writing or by e-mail within a reasonable period of time (ideally within 24 hours).
If a box looks damaged in any way, shape or form it should be signed for as ‘box damaged’ and any damage/missing parts must be reported to us in writing or by e-mail within a reasonable period of time (ideally within 24 hours).
If a delivery is signed as ‘checked’ any damage/missing parts must be reported to us via e-mail / phone call within 24 hours otherwise any claim will be void for the item and will then become chargeable repair / replacement.
If you arranged collection of your goods through your own courier (not provided by W H Watts & Son Ltd.) then any returns will be at your own arrangement and your own cost. W H Watts accepts no responsibility for damaged or missing goods done through an external courier arranged by you (the customer) once the goods leave the store and we do not accept any liability for return costs. This also applies to section 8.2
8.2 - Faulty - Collection will be arranged by us
If you are returning goods deemed to be faulty, no charge will be incurred. Please remember to enclose your name, address, telephone number, email address, order number and reason for returning the goods. If the goods are faulty then a repair, refund or replacement will be offered depending on each individual case. Exceptions to this are if you arranged collection of your goods through your own courier in which case a collection charge may be incurred or you may be required to arrange the return at your own cost.
8.3 - Returning Non-Faulty/Non-Damaged Goods
You must contact us before returning goods as many problems can be solved prior to items being returned. Please Note: All goods collected by our courier will incur a non-refundable minimum return carriage charge of £25.50 per consignment payable in full prior to arranging collection of your item(s). Non-mainland UK, Scottish Highland and Island addresses may incur a higher return carriage charge.
If you (the customer) return the goods using a different method / courier then you are liable for the cost of returning goods.
Please remember to enclose your name, address, telephone number, email address, order number and reason for returning the goods.
Items MUST be returned within 7 days of receipt and MUST be complete before a refund can be issued. Returns MUST be sent by recorded delivery .
Postage costs will not be refunded for any returns under section 8.3.