What you get:
The new Wave 2019 Duo from Silver Cross is the latest all-rounder to grace the streets and has lost a little weight too, now 1kg lighter than its predecessor. Suitable from birth this adaptable pram caters for every occasion with simple additional accessories. From a single child to twins and even siblings of different ages the Wave has all of the answers.
A quality magnesium and aluminium alloy chassis has strength and durability designed into it. With a 4 way suspension system and smooth easy-fold action this little beauty offers total comfort and practicality for you and baby. A new spacious, deeper carrycot which is also compatible with the Silver Cross carrycot stand is ideal for baby to chill and relax.
Wave boasts high quality woven fabrics with leatherette trim, a large roomy seat unit with a 25kg maximum weight limit and three recline positions. The seat is also reversible so baby can have the best of both worlds, happy days.
Add the Wave Simplicity car seat (sold separately) and create a versatile travel system, add the tandem seat unit (sold separately) for twins or mix it up to suit sibling of different ages.
Let us start by putting your mind at rest. We are PCI DSS Compliant and Certified by Trustwave so you can rest assured your transactions and details are safe.
We do not electronically store any of your payment card details at all. All transactions are securely processed through either Paypal or Sage Pay depending on your choice of payment.
Some furniture items / sets may incur a charge for delivery to UK mainland addresses, please check with us before purchasing.
Please be aware that countries outside of Europe can be subject to import/customs tax and duty payable by the recipient.
Our Returns information is outlined below as taken from our Terms & Conditions (section 8)
8.1 - Damaged or missing parts
For all deliveries signed as 'unchecked' any damage and/or missing parts must be reported to us in writing or by e-mail within a reasonable period of time (ideally within 24 hours).
If a box looks damaged in any way, shape or form it should be signed for as ‘box damaged’ and any damage/missing parts must be reported to us in writing or by e-mail within a reasonable period of time (ideally within 24 hours).
If a delivery is signed as ‘checked’ any damage/missing parts must be reported to us via e-mail / phone call within 24 hours otherwise any claim will be void for the item and will then become chargeable repair / replacement.
If you arranged collection of your goods through your own courier (not provided by W H Watts & Son Ltd.) then any returns will be at your own arrangement and your own cost. W H Watts accepts no responsibility for damaged or missing goods done through an external courier arranged by you (the customer) once the goods leave the store and we do not accept any liability for return costs. This also applies to section 8.2
8.2 - Faulty - Collection will be arranged by us
If you are returning goods deemed to be faulty, no charge will be incurred. Please remember to enclose your name, address, telephone number, email address, order number and reason for returning the goods. If the goods are faulty then a repair, refund or replacement will be offered depending on each individual case. Exceptions to this are if you arranged collection of your goods through your own courier in which case a collection charge may be incurred or you may be required to arrange the return at your own cost.
8.3 - Returning Non-Faulty/Non-Damaged Goods
You must contact us before returning goods as many problems can be solved prior to items being returned. Please Note: All goods collected by our courier will incur a non-refundable minimum return carriage charge of £25.50 per consignment payable in full prior to arranging collection of your item(s). Non-mainland UK, Scottish Highland and Island addresses may incur a higher return carriage charge.
If you (the customer) return the goods using a different method / courier then you are liable for the cost of returning goods.
Please remember to enclose your name, address, telephone number, email address, order number and reason for returning the goods.
Items MUST be returned within 7 days of receipt and MUST be complete before a refund can be issued. Returns MUST be sent by recorded delivery .
Postage costs will not be refunded for any returns under section 8.3.